VIRTUAL MEDICAL ASSISTANT
Administrative support that frees up your front desk.
A trained virtual assistant handles the repetitive administrative work — scheduling, prior auth requests, data entry, patient calls — so your in-office staff can focus on the patients in front of them.
WHAT'S INCLUDED
A complete, hands-on service — not a checklist.
Appointment scheduling
Scheduling, confirmations and rescheduling handled on your calendar system.
Prior authorization requests
Authorization requests initiated and tracked with payers on your behalf.
Data entry & documentation support
Patient intake data, forms and records entered accurately into your EHR/PM system.
Patient call handling
Routine patient calls — appointment reminders, follow-up questions — handled professionally.
Task reporting
Regular visibility into completed tasks, call volume and turnaround time.
Flexible capacity
Scale support up or down with patient volume without a hiring cycle.
OUR PROCESS
How we run this service day to day.
Needs assessment
We review which administrative tasks are consuming your staff's time.
Assistant assignment
A virtual assistant is assigned and trained on your systems and workflows.
Daily task execution
Scheduling, data entry, prior auth requests and patient calls are handled daily.
Quality checks
Work is reviewed for accuracy before it touches patient-facing systems.
Ongoing reporting
Task volume and turnaround are reported back on a regular schedule.
WHY IT MATTERS
What this means for your practice.
- ✓Front-desk staff freed up for in-person patient interaction.
- ✓Fewer scheduling gaps and missed prior authorization requests.
- ✓Administrative capacity that scales without a hiring process.
- ✓Consistent, trained support instead of relying on overtime.
RELATED SERVICES
This service works closely with:
COMMON QUESTIONS
Virtual Medical Assistant Services — FAQ
Common tasks include appointment scheduling, prior authorization requests, patient intake data entry, insurance verification support and routine patient phone calls. Scope is agreed during onboarding.
Only the access needed to perform agreed tasks, set up according to your practice's security and compliance requirements.
Yes — support is designed to flex with patient volume and can be adjusted as your needs change.
Ready to put this to work for your practice?
Tell us about your practice and we'll show you where revenue is slipping through the cracks.